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Flows
Build dynamic, data-driven call experiences visually. Capture caller input, branch on live data from your own systems, and connect to any API mid-call.
16 features in this category
Flows: Visual Flow Builder
Build dynamic phone menus visually. Route callers based on buttons pressed or data returned from your own CRM mid-call.
Call an external API mid-flow
Have a call step reach out to your own web service and route the call based on what it returns.
Secure API authentication
Connect to protected endpoints with bearer token, API key, or basic-auth profiles you save once and reuse.
Live call details in requests
Pass the caller’s number, name, the number they dialed, and digits they entered into your API calls.
Voice & audio on every step
Record, upload, pick a saved sound, or type text and let a natural AI voice speak it.
Keypad capture with retries
Collect digits or a menu choice with your own wait time, retry limit, and read-back confirmation.
Built-in recovery paths
Decide exactly what happens when a caller gives no response or an invalid entry.
Barge-in on any prompt
Callers who already know the menu can press a key before the message finishes and it responds immediately.
Per-call flow logs
See a step-by-step timeline of every call: what played, what the caller pressed, which API was called, and where it routed.
Contact-Aware Routing
Route callers based on who they are. Send known contacts, VIP groups, or tagged customers straight to the right person.
Route by contact group
Send members of a contact group to a dedicated agent, queue, or destination.
Route by CRM tag
Match callers against your CRM tags and route each segment its own way.
Caller ID personalization
Show the matched contact’s name on your agents’ phones as the call comes in.
Catch-all matching
Apply one rule to every known contact when you want a single path for all of them.
In-Call Surveys & CSAT
Ask callers to rate their experience right on the phone and capture the score against the call for reporting.
Rating on your own scale
Collect a rating on any scale you define, such as one to five.
Friendly answer labels
Give each rating a label so results read clearly instead of as bare digits.
Saved to call history
Every score is stored with the call so you can track satisfaction over time.
Answer confirmation
Read the caller’s entry back and let them confirm it or enter it again.