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The full Telebroad capability list. Pick a category or search to find exactly what you need.
Call Center
Queues, live dashboards, supervisor tools, and agent management for call center teams.
34 features in this category
Call Queues
Let callers wait in line for the next available agent, with always-on hold music, position announcements, and smart rules that distribute calls fairly and reroute overflow.
Smart Distribution Strategies
Choose how the next call is delivered: linear (always start with your top agents), circular (cycle fairly through every level), or “smart” variants that start with whichever agent last answered a call before cycling on to the rest. Within a level, ring everyone at once or the least-recently-called agent first.
Queue & Agent Priority Levels
Rank queues so agents who cover several of them serve the most important one first, and rank agents within a queue so your most experienced staff answer before overflow rolls down.
Overflow & Exit Rules
Automatically reroute callers when too many are waiting, when the hold time gets too long, or when no agents are logged in. Any caller can also bail out to another destination by pressing the * key.
Queue Position Announcements
Tell callers how many people are ahead of them, both as they enter the queue and at intervals you set (from 5 to 300 seconds) while they hold.
Hang Up and Keep Your Place
Callers can press * to request a callback instead of waiting on hold. The system keeps their spot and rings them back when their call reaches the front of the line.
Wrap-Up Time
Give agents a set gap (up to 5 minutes) after each call to log notes or update your CRM before the next call is sent their way.
Auto-Logout Idle Agents
Automatically sign agents out after they miss a set number of calls, so callers are never sent to an unattended desk.
Pause Agents Without Removing Them
Flip an agent to “unavailable” for queue calls while keeping them in the queue, useful for breaks, meetings, or other work.
Include External Agents
Add agents by external phone number or SIP address, not just internal lines, so remote staff and contractors can take queue calls.
Validated callback numbers
Confirm the callback number against your class of service before a callback is set up.
Choose the callback caller ID
Pick which of your numbers a queue callback is placed from.
Agent call screening
Announce the caller’s number, or play the caller’s recorded name, to your agent before the call connects.
Point numbers straight at a queue
Send any of your phone lines directly into a queue so incoming calls flow in without extra routing.
Let agents forward queue calls
Allow agents to pass a queue call on to another destination when a caller needs someone else.
Agent Auto-Scheduling
Set shift hours once and your agents are automatically logged into hunt groups and queues when their shift starts, and out when it ends. No more forgetting to clock in.
Supervisor Monitor, Whisper & Barge
Live coaching tools for managers during active calls.
Silent Monitor
Supervisors can silently monitor live calls.
Whisper
Whisper privately to the agent only.
Barge
Barge in and speak to both parties.
Take over any call
Pick up a ringing call, transfer it, or hang it up from one place.
Live Queue Dashboard (ACD)
A manager's command center: view live KPIs per agent and per queue (answered, missed, wait times), and force-log agents in or out.
Live agent performance
See each agent’s calls answered, rings missed, and time logged in and out today at a glance.
Per-queue live counters
Watch holding calls, live calls, and today’s answered and missed totals update on every queue tile.
Remote agent login control
Log agents in or out of any queue right from the dashboard.
Filter and sort
Focus the board by queue, agent, or status, and sort by wait time, holding calls, or availability.
Layout your way
Arrange the board as columns or tiles, drag panels to reorder, and have your layout saved for next time.
Live Call Switchboard
Monitor all company calls in real-time. Drag and drop live calls onto specific users, and customize your layout.
Drag-and-drop transfer
Transfer any live call by dragging it onto a user or department.
Filter by department or line
Narrow the live view to just the departments or lines you want to watch.
Works on any screen
View it as columns or tiles across desktop, tablet, and phone, with panels you can rearrange.
Big-Screen Office Wallboard
Display real-time critical stats (active calls, abandoned rates, internal traffic) on a big TV for office-wide visibility.
A metric for everything
Choose from live tiles like active calls, holding calls, longest wait, agents available, callbacks waiting, and daily call totals.
Pick your time window
Total today’s calls from midnight, from 9 AM, or across the last four hours.
Built for the big display
Drag tiles to reorder, show or hide any metric, and switch to full-screen mode.
Queue color coding
Give each queue a color so it stands out across dashboards.
Request phones to auto-answer
Ask agent phones to auto-answer queue calls where the model supports it.
Show/hide the KPI detail row
Toggle the per-agent/per-queue KPI micro-row on the ACD board.
Export queues to CSV
Download your full queue list (optionally with routing destinations) as CSV.