Every feature, by category.
The full Telebroad capability list. Pick a category or search to find exactly what you need.
Team Chat
Internal messaging and shared task management.
25 features in this category
Team Chat & Channels
Collaborate internally with 1:1 direct chats, threaded discussions, and customized private or public group channels.
Threaded replies
Keep side conversations organized by replying in a thread instead of cluttering the channel.
Emoji reactions
React to any message with an emoji and see at a glance who reacted.
Presence & last seen
See who’s online now or when a teammate was last active before you reach out.
Typing indicators
Know when someone is typing a reply so you’re never left guessing.
Read receipts
Track whether your messages were sent, delivered, and read.
Forward messages
Forward a message to one or several other chats or teams at once.
Edit & unsend
Fix a typo by editing a sent message or remove it entirely when you change your mind.
Search your chats
Find past messages and conversations fast with built-in chat search.
Private & public teams
Create invite-only private teams or open teams anyone in your company can join.
Call teammates from chat
Open a teammate’s profile from a mention and call them without switching apps.
Pop-out chat windows
Open a conversation in its own desktop window to keep an eye on it while you work.
Shared Mailbox Assignments
Assign specific SMS conversations, voicemails, or faxes to coworkers, and track workflows until marked Resolved.
Smart inbox filters
Filter conversations by unread, assigned to you, unassigned, or unresolved to focus on what matters.
Filter by SMS line
Narrow the shared inbox to specific business numbers your team monitors.
Resolve & reopen
Mark a conversation resolved when it’s handled, and reopen it if the customer replies.
Rich Message Composer
Say exactly what you mean with a full editor that handles formatting, mentions, files, and voice notes without leaving the chat.
Rich text formatting
Format with bold, italics, underline, code blocks, and links so key points stand out.
Mention teammates
Type @ to mention a colleague and pull them into the conversation.
Voice notes
Record and send a quick voice note right in the chat when typing would be slower.
Drag-and-drop files
Drop files straight into a chat or a reply to share them.
Emoji picker
Add emoji to your messages from a built-in picker.
Auto-saved drafts
Unfinished messages are saved per conversation so you never lose a half-written thought.
Task Assignments & Tracking
Turn any voicemail, fax, or text into a tracked task you can hand to the right teammate and follow through to done.
Assign to a teammate
Assign a task to any agent or grab it for yourself, and reassign it whenever priorities shift.
Resolve and reopen
Mark tasks resolved when the work is done, and reopen them in one click if something comes back.
Created from real work
Spin up a task straight from a voicemail, fax, or customer text so nothing slips through the cracks.
Full accountability trail
See who created, assigned, and resolved each task and exactly when.
Jump to latest
A floating button drops you back to the newest message after scrolling through history.