Every feature, by category.
The full Telebroad capability list. Pick a category or search to find exactly what you need.
Admin Center
System configuration, user roles, security, and auditing.
44 features in this category
Role-Based Access Control
Create custom user roles with granular permissions, ensuring team members only access the specific settings they should.
Granular feature permissions
Grant or deny access to dozens of pages and tools, from analytics to API keys to the developer panel.
Data-level scoping
Limit a role to specific users, phone numbers, hunt groups, queues, and IVR menus.
Separate app permissions
Set Admin Center and Teleconsole permissions independently for each role.
Log access levels
Allow call, SMS, and fax history with or without recordings and message content.
Switchboard & ACD actions
Control who can pick up, transfer, hang up, join calls, and log agents in or out.
Shared & custom roles
Start from shared role templates or build your own from scratch.
Compliance Audit Logs
Track and monitor all administrative actions (updates, deletions, config changes) across the platform with full export.
System Alerts
Get instant email or SMS notifications when critical events happen, such as a physical desk phone dropping offline.
Many alert types
Trigger on call history, phone registration, queue activity, hunt group activity, and AI call intelligence.
Multi-channel delivery
Send alerts by email, SMS, push, webhook, or secure file drop.
Phone registration alerts
Know the moment a device registers, unregisters, or goes offline.
Agent staffing alerts
Fire when agents log in or out, or when a queue or hunt group drops below a minimum staffing level.
Precise call filters
Match on numbers, extensions, direction, duration, ring, talk and wait time, and tags.
Time-of-day windows
Limit any alert to the hours and time zone that matter to you.
History & acknowledgement
Review every time an alert fired, whether delivery succeeded, and acknowledge it.
Custom email templates
Send alert emails with your own subject line and HTML body.
Port Phone Numbers
Initiate and manage porting requests for your existing numbers entirely within the Admin Center interface.
Guided Letter of Authorization
Complete and e-sign your porting authorization right in the browser.
Automatic carrier lookup
Your current carrier is detected as you enter each number.
Port multiple numbers
Add every number you want to move in a single request.
Attach your phone bill
Upload a copy of your current invoice to speed the port along.
Buy New Numbers
Search for and provision new local or toll-free phone numbers for your account.
Search by state & area code
Find and claim local numbers in the state and area code you want.
Account Security Controls
Lock down your account with company-wide security policies that protect logins and sensitive communications.
Enforce two-factor authentication
Require 2FA for every user across your account in one click.
Enforce SSO login
Require sign-in with Google or Microsoft and turn off password-only access.
Protect message history
Prevent users from deleting SMS messages and faxes so records stay intact.
Sensitive-content re-verification
Require a fresh identity check before viewing recordings or message content in an older session.
Support verification PIN
Require identity verification before support can make changes to your account.
International Call Controls
Decide which countries and destinations your team can dial to protect your account from surprise charges and toll fraud.
Allow or block by country
Set a default of allow-all or block-all, then layer exceptions on top.
Per-destination rules
Allow or block specific destinations within a country, down to mobile versus landline.
Blocked-attempt log
Review the international calls that were stopped so you can spot misuse early.
At-a-glance summary
See how many destinations are allowed and blocked without digging through rules.
Phone Number Management
Control exactly how every incoming number routes, screens, records, and presents itself from one place.
Flexible call routing
Send each number to any destination and change where calls land whenever you need to.
Caller ID & name control
Set the caller ID your number presents and force a custom caller name on incoming calls.
Call screening
Play the caller ID, ask callers to record their name, or play a message before connecting.
Per-number recording
Switch call recording on for any number with a single toggle.
Greetings & music on hold
Add custom announcements and hold music, including AI-generated voice, to any number.
Caller ID name (CNAM) registration
Register the business name that shows on your outbound calls, and track its provisioning status.
User & Phone Provisioning
Onboard your whole team fast by creating fully set-up users with extension, voicemail, and login in one step.
One-step user setup
Create a user with an extension, voicemail box, phone line, and login all from a single form.
Auto-assigned extensions
The next free extension and mailbox and a strong password are suggested for you automatically.
Welcome emails
New users are emailed their login details automatically so they can get started right away.
Bulk actions
Select users in bulk, including every user matching a search, and manage them together.
Company-wide default settings
Set account-level defaults for caller ID, time zone, directory listing, dial-by-name order, parking timeout, music on hold, auto-recording, and default AI voice.
Company logo & profile
Upload a company logo and manage the account profile shown in the Admin Center.
Remote device reboot & disconnect
Reboot or unregister desk phones on a line remotely.
User & phone-line CSV export
Download your full user or phone-line list as CSV.
AI Call Intelligence enablement (per-line)
Turn AI on and choose which lines it applies to, with per-line pricing shown before you confirm.